Return Policy

Return Policy

At Augusta Blueprint, we are committed to delivering high-quality products and ensuring customer satisfaction. However, if you receive a defective item, we are here to make it right.

Defective Items

• Any defective item can be returned within 30 days from the date of purchase.
• The item must be in its original condition and must not show signs of intentional damage or misuse.

Non-Returnable Items

• Custom-designed items that meet the approved specifications cannot be returned unless they are defective.
• Items that have been used, altered, or damaged after delivery will not qualify for a return.

Return Process

1. Contact Us: Reach out to us at https://augustablue.com/contact-us/ or can call on 1 706 722 6488 within 30 days of receiving the item. Please provide proof of purchase and a detailed description of the issue.
2. Approval: Once your return request is approved, we will provide further instructions.
3. Shipping: The customer is responsible for securely packaging the item and shipping it to the provided return address. Return shipping costs are the customer’s responsibility unless the defect is a result of our error.

Refunds and Exchanges

• Approved returns will be eligible for either a replacement or a refund.
• Refunds will be processed within 7-10 business days of receiving the returned item.

Exceptions

We reserve the right to deny a return if the item does not meet the conditions outlined above.

For questions or assistance, please contact our customer support team at + 1 706 722 6488.